Skip to Content

OFICI TERMS & CONDITIONS

Welcome to OFICI!

These terms and conditions outline the rules and regulations for the use of OFICI LTD's Website and he services offered on our website, located at https://ofici.com.mt/.

 In this Terms and Conditions, the following definitions shall apply:-

  “You” shall refer to You, the website user/online client;

  •  “Us”, “We”, “ Our”, “The Company” and/or “OFICI” shall refer to OFICI Ltd., a limited liability company registered in Malta bearing registration number C-106953 having its registered addressed situated at “OFICI”, 88, Triq il-Wied ta’ l-Imsida, MSD 9021, Malta.
  •  “Website” shall mean this website You are accessing and placing orders from (If any) which company, for the purposes of the Consumer Rights Regulations, (S.L. 387.17) shall be the trader;
  •  “Orders” and “Order” shall mean orders placed through this website; and
  •  “Terms and Conditions” shall refer to these terms and conditions You are reading and accessing at this present moment.

 

Accessing the Website, and/or placing an Order is tantamount to an acceptance of the Terms and Conditions. Do not continue to use OFICI if You do not agree to all the terms and conditions stated herein.

  

1.   Order Process

 The availability of all products on the Website may vary over time. The stock availability of any good indicated on the Website is indicative.

  •   To place an order for products on www.ofici.com.mt, please fill in the required details on the "Place an Order" page and click the "Place Your Order" button. Please note that all prices are in Euro (€).
  • For new customers, the process involves creating an account and logging in. Add the desired products to Your shopping cart and proceed to checkout. Existing customers should log in using their credentials. Once logged in, confirm Your order, and provide consent to the Terms and Conditions. After completing the ordering process, we will promptly send You an acknowledgment via email.
  • If, for any reason, we are unable to accept Your order, or if there is an increase in the goods price between the time of Your order and Our acceptance, We will notify You by email to inform You of the change.
  • By placing an Order in the name of an entity having distinct legal personality, You shall acknowledge that You are duly authorised to represent same legally.


2.   Delivery and Delivery Options

  • FREE DELIVERY ON ORDERS OVER €20 to Malta and Gozo. Products in stock will be at Your doorstep within 2 to 3 working days* (Monday - Friday).
  • Orders below €20 will incur a delivery fee of €4.95.  OPT FOR SAME-DAY DELIVERY to Malta. For products in stock, same-day delivery is guaranteed if You order by 12:00 pm on a weekday*. A delivery fee of €10.00 applies.
  •  You accept that the price of any good on the Website does not include delivery charges and the delivery charges listed here apply.
  • We shall do Our utmost to deliver the goods within the timeframes stipulated above. However, if We are unable to do so, We shall deliver as soon as practicable and/or possible.


3.   Price

  •  We shall not be bound to deliver the goods to You until You have paid for them unless You would have with us credit arrangements in writing. Payment shall be due when the agreement is made between You and Us. Time for a payment shall be of the essence. The price due from You is the price indicated as inclusive of value added tax.

 

4.  Warranty

  •  The goods available for purchase on this Website have been designed to adhere to the statutory legal requirements and relevant safety standards of the European Union. We also warrant that the goods will correspond with the stated description and specifications as described on the Website.
  •  You have the right to a legal guarantee of two years if You are a consumer (as defined above). If You are purchasing from Us Your warranty period shall be equal to that provided by Our supplier.
  • The warranty enters into force upon Your purchase of the goods and after having paid full all the amounts due by You with respect of the purchased goods.
  • During the warranty period, We reserve right to repair the good, where possible and applicable, and, if not possible, to replace the good. It shall be Our prerogative to determine whether to repair or to replace the good.
  • Any use of the goods different than the one for which the good was originally intended invalidates (renders invalid and null) the warranty sa does attempts to repair the good, dismantling and/or any other tampering with the good, defacing, deleting or rendering somehow illegible any serial numbers, codes and any other identifying factors during the warranty period. Beyond the replacement of any faulty good, we do not assume any additional liability. Your statutory rights as a consumer remain unaffected by these Terms and Conditions.
  • Repair or replacement under the terms of this warranty does not give right to a new starting of the warranty.

 

 5.  Return Policy and Right to  Withdrawal

  •  Damages and shortages must be reported within 3 days of the delivery date.
  •  You or Your designate shall sign the delivery note/invoice upon delivery and signature on the delivery note/invoice shall signify that the order was good, complete and that no visible damages and/or defects are visible on the delivered goods. Upon signature, no claims for any short delivery and/or visibly faulty goods shall be entertained by us. We shall not entertain any claims that the signature on any delivery note/invoice is not valid because it would have been done by an unauthorised individual. It is Your duty to ensure that, when waiting for a delivery from us, only authorised staff be permitted to sign for delivery. Should no person accept the delivery on account of there being no person authorised to sign, the order shall be taken back to our stores, and You will be requested to pay a charge for its delivery. The original delivery charge (If applicable) will be forfeited.


  • If You are a consumer in terms of Maltese Law, You have the right to withdraw from the agreement within 14 days from the date of delivery or from the date of pick-up of the goods by You (as applicable). To exercise Your right of withdrawal, You must inform Us of Your decision to withdraw from the contract by sending us an email on [email protected] or a letter by normal mail to inform Us of Your decision to withdraw from the contract. You would have exercised Your right of withdrawal if, until the expiry of the abovementioned  14-day period, You would have informed Us of Your decision to withdraw using one of the two ways stipulated herein. To meet the withdrawal deadline, it is sufficient for You to send Your communication concerning Your exercise of the right of withdrawal before the withdrawal period has expired. The 14 days start running from the day when You would have acquired physical possession of the good/last good in the case of multiple goods ordered. Upon receipt of Your unequivocal decision to withdraw, We shall await Your delivery of the goods back to Us in any manner You deem appropriate without any delay and, in any event, not later than 14 days from the day on which You would have communicated to Us Your decision to withdrawal from the contractor, as stated in this term. You shall send the goods back to Us at Your own charge. Upon receipt of the goods in the same condition You would have received them. Whilst we understand that You have to check the goods, any soiled, damaged and broken goods shall not be refunded. We shall also refund the delivery costs You would have incurred when first ordering the goods from Us (excluding premium delivery costs – in which case We shall only refund the standard delivery charge). You shall have no right to withdraw from the contract if We have customised Your goods and/or if We have personalised Your goods as per Your specifications. The same shall apply to any goods which You would have used, punctured, mixed with other substances/goods irreparably. Refunds shall be paid out to the account (or credit card) from which payments would have been received.

 

  • As explained in the Terms and Conditions, You have the right to withdraw from the contract. If You do cancel the contract: -

1.    You must return the goods to Us at the address “OFICI”, 88, Triq il-Wied ta’ l-Imsida, MSD 9021, Malta;

2.    The goods must be returned to Us complete and in full;

3.    Your bear the costs of returns;

4.    You are under the obligation take care of the goods including their packaging and manuals until the goods reach us;

5.    You are under the obligation to ensure that the goods are received by Us and not damaged in transit; and

6.    We shall charge You directly if You decide not to return the goods to us. In such case, we shall not process any refunds until We would have received the goods.

  • In all cases (i.e. in case Your are a business or purchasing goods from Us to use in the course of Your trade, business, craft or profession), Our returns policy has a duration of 14 days. If more than 14 days have elapsed since Your purchase, a credit note shall not be issued. If You return the goods to Us by the lapse of the 14th day, We shall issue You with a credit note. After We receive and inspect Your return, We will send You an email confirming the receipt of Your returned item. Subsequently, We will not notify You of the approval or rejection of Your return. Credit notes shall, subsequently to an approval of Your return, be credited to Your account.

 

6.  Payment

  •  For credit-registered customers, the agreement entails purchasing products with 30 days' credit terms. Balances outstanding beyond this period may be collected upon the next delivery of an order. We retain the right to request Cash on Delivery for new orders until the overdue pending balance is settled, or to impose interest on the pending balance until it is cleared. Any legal costs associated with the recovery of such funds shall also be charged to the account.
  • All personal data submitted shall be handled in accordance with the Data Protection Act, 2018 and the General Data Protection Regulation, 2016/679 and our Privacy Policy can be viewed here.


7.   Order Cancelation

 We reserve the right to cancel a contract under these Terms and Conditions immediately by providing You with written notice of termination if:

  •  If You fail to pay, in a timely and complete manner, any amount owed to us under the terms of the contract;

IF You breach of the Terms and Conditions:

  • Statutory  Rights

Your statutory rights are not effected  by these Terms and Conditions and should there be any discrepancy between any law and these Terms and Conditions, the relative applicable law shall apply.

 

This website is the property of and managed by OFICI LTD.

We are officially registered in MALTA under registration number PA Reg No: WMP0003816, and our registered office is located at 88 Msida Valley Road, Msida, Malta. Feel free to reach out to us by sending correspondence to the business address mentioned above, via email at [email protected], or by telephone at +356 21446195 / +356 21446167.

WhatsApp